How to Level up in FOH
Front Counter Positions
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Order Taking
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Running
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Dining Room
Drive Thru Positions
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Bagging
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Window
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Drinks and Desserts
Front Counter First
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Front Counter positions are the first thing that you can work on mastering at Chick-Fil-A.
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Each position is its own Level.
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Level 1: Runner
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Level 2: Dining room
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Level 3: Order taking
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Once you pass the 3 Front Counter levels you get a paid promotion ($.35) and are considered a Front Counter Pro.
Drive Thru Second
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Drive-Thru positions are the next step in leveling up.
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Each position is its own level.
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Level 4: Drinks and Desserts
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Level 5: Window
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Level 6: Front Counter and Drive-Thru Bagging
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Once you pass the 3 Drive-Thru levels you will get another paid promotion ($.55) and you are considered a Drive-Thru Pro.
How to Master Each Level and Become a Pro
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Follow Pathway procedures
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Be able to teach and coach someone else in the role
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Be able to "clear the screen" for another team member
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Demonstrate the SERVE model at all times
How Do I Level Up
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Every person in a leadership role will be observing you when you work a position. When that person sees you doing well or struggling they will give you feedback to help you improve your skills at that level.
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When a leader sees that you are a master at that position and capable of teaching and training someone else how to work that position, they will pass you at the level you are working on.
Checklists
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Every team member has their own personal checklist when they start working here.
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A checklist consists of store knowledge we would like you to memorize and have ready at all times when you are working here.
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The checklists is also where we input all the feedback we have after each time observing you in a position.
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Once you have everything checked off on your own checklist for a specific level you will have passed that level.
Window and Bagging
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Once you have passed all Front Counter positions you may begin learning how to bag and hand food out at window.
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Ask any leaders in the store for opportunities to bag and be in the window.
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Once you know how to work each of those positions you can start working on your checklists.
Who Can Check you Off at Each Level?
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Anyone who is a Lead Trainer, a Shift Leader, a Manager, or a Director can pass you at each level.
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Once you have finished all Front Counter Level you can inform a director that you are ready to receive a paid promotion and move on to Drive-thru levels. The same goes for Drive-thru Levels as well.
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The only people who can approve of a paid promotion for Front Counter or Drive Thru levels are directors.