How to Level up in FOH
Front Counter Positions
-
Order Taking​
-
Running​
-
Dining Room
Drive Thru Positions
-
Bagging
-
Window
-
Drinks and Desserts
Front Counter First
-
Front Counter positions are the first thing that you can work on mastering at Chick-Fil-A.
​
-
Each position is its own Level.
-
Level 1: Runner
-
Level 2: Dining room
-
Level 3: Order taking
-
Drive Thru Second
-
Drive-Thru positions are the next step in leveling up.
​
-
Each position is its own level.
-
Level 4: Drinks and Desserts
-
Level 5: Window
-
Level 6: Front Counter and Drive-Thru Bagging​
-
How to Master Each Level and Become a Pro​
-
Follow Pathway procedures
​
-
Be able to teach and coach someone else in the role​​
​
-
Be able to "clear the screen" for another team member
​
-
Demonstrate the SERVE model at all times

How Do I Level Up​
-
Every person in a leadership role will be observing you when you work a position. When that person sees you doing well or struggling they will give you feedback to help you improve your skills at that level.
​
-
When a leader sees that you are a master at that position and capable of teaching and training someone else how to work that position, they will pass you at the level you are working on.
Checklists​
-
Every team member has their own personal checklist when they start working here.
​
-
A checklist consists of store knowledge we would like you to memorize and have ready at all times when you are working here.
​
-
The checklists is also where we input all the feedback we have after each time observing you in a position.​
​
-
Once you have everything checked off on your own checklist for a specific level you will have passed that level.
​
Window and Bagging​
-
Once you have passed all Front Counter positions you may begin learning how to bag and hand food out at window.
​
-
Ask any leaders in the store for opportunities to bag and be in the window.
​
-
Once you know how to work each of those positions you can start working on your checklists.​​
Who Can Check you Off at Each Level?​
-
Anyone who is a Lead Trainer, a Shift Leader, a Manager, or a Director can pass you at each level.​​​